What payment methods do you accept?
- Credit and debit cards — Visa and Mastercard. Card payments are processed by Tyl by NatWest and are protected by 3D Secure, so your bank may ask you to confirm the payment in your banking app or with a code.
- PayPal — pay with your PayPal balance, or the card or bank account saved in your PayPal account. You'll be taken to PayPal to approve the payment and brought back to us to finish your order.
- Clearpay or Klarna — spread the cost or pay later, processed securely by Stripe. You'll be taken to the provider to approve the plan and brought back to us to finish your order. Availability depends on your order value and the provider's checks.
- Billie — for business customers: pay on invoice within 30 days, processed by Stripe. Billie checks your company when you place the order.
What payment methods don't you accept?
We don't accept cash, cheques, postal orders or manual bank transfers to our account, and we can't take payment over the phone or by email. Please never send card details to us by email — we will never ask for them.
Is my payment secure?
Yes. Card details are entered on a secure, encrypted page and sent straight to our payment provider — ICPC never sees or stores your full card number. We are PCI DSS compliant, verified by VikingCloud, and every page of our site is served over HTTPS.
Card payments are securely processed by Tyl by NatWest, NatWest Group's card payment service.
When will I be charged?
Payment is taken in full when you place your order. If a product turns out to be unavailable after you've paid, we'll let you know and refund that item in full.
Are there any fees?
No. We don't add a surcharge for any payment method. The total shown at checkout — the products plus the delivery charge for the service you choose — is exactly what you pay, and we won't increase it after the order is placed. Delivery costs are explained on our delivery information page.
Your own bank or card issuer may charge fees we don't control, for example a foreign transaction fee if your card is issued outside the UK.
How are refunds paid?
Refunds are always paid back to the method you used to pay: to your card for card payments and to your PayPal account for PayPal payments. Clearpay, Klarna and Billie refunds go back through the provider, which adjusts or cancels your remaining instalments or invoice. We issue refunds within 5 working days of your returned parcel reaching us, and there are no restocking fees. Your bank may take a few further days to show the money in your account.
Returns are free with our prepaid, tracked returns label — see returns & refunds for how to start a return.
My payment was declined — what should I do?
Check the card details and billing address match what your bank holds, and look out for a 3D Secure prompt from your bank. If it still won't go through, try another payment method or contact your bank. If you're still stuck, email info@icpcgroup.co.uk and we'll help you complete your order. You won't be charged for a declined payment.
Invoices and VAT
A VAT invoice is sent with your dispatch confirmation and can be downloaded at any time from the order in your account. Our full payment terms are in Article 8 of our Terms & conditions.
