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| Next Business Day (NBD) | Yes |
|---|---|
| Number of years | 1 year(s) |
| Response time | 4 h |
| Service time (hours x days) | 24x7 |
| Type | On-site |
About this item
Experienced APC Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry...
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About this product
Experienced APC Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Product details
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| Next Business Day (NBD) | Yes |
|---|---|
| Number of years | 1 year(s) |
| Response time | 4 h |
| Service time (hours x days) | 24x7 |
| Type | On-site |
Logistics
| EAN | 0000010046579 |
|---|---|
| Unit of measure | — |
| Weight | — |
| Dimensions | — |
| Dangerous goods | No |
Warranty
- 12-month warranty on everything we sell.
- Runs from the day your order is delivered.
- Faults under normal use are repaired, replaced or refunded.
Payment
- Visa and Mastercard, processed securely by Tyl by NatWest with 3D Secure.
- PayPal — your PayPal balance or a saved card or bank account.
- Clearpay, Klarna and Billie — pay later or in instalments, processed by Stripe.
- No surcharge on any payment method; refunds go back to the way you paid.
Spread the cost
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- Businesses: pay in 30 days on invoice with Billie. Learn more
Choose at checkout. 18+, T&Cs apply, credit subject to status.
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