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| Additional information | Excludes external monitor |
|---|---|
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage details | Standard workdays - 9 hours |
| Coverage period (months) | 36 |
| Duration | 3 years |
About this item
Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When...
View full product descriptionProduct information
From the manufacturer
About this product
- Remote problem diagnosis and telephone support
- Prepaid shipment to HP repair center
- 3-5 business day offsite repair<sup>[1]</sup>
- Prepaid return shipment
- Defective Media Retention
Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.
Product details
17
| Additional information | Excludes external monitor |
|---|---|
| Additional support option | Defective media retention |
| Care Pack type | Electronic |
| Coverage details | Standard workdays - 9 hours |
| Coverage period (months) | 36 |
| Duration | 3 years |
| HP segment | Business, Enterprise |
| Logistics options | Courier pick up and return |
| Number of years | 3 year(s) |
| Place of service | Offsite |
| Response time | Repaired within 3-7 business days |
| Service method | Depot repair |
| Support type | Pickup and return |
| Type | Pick-up&return |
| UNSPSC-code | 81111812 |
| Warranty coverage | In warranty |
| Warranty type | S |
Logistics
| EAN | 5051964279891 |
|---|---|
| Unit of measure | — |
| Weight | — |
| Dimensions | — |
| Dangerous goods | No |
Warranty
- 12-month warranty on everything we sell.
- Runs from the day your order is delivered.
- Faults under normal use are repaired, replaced or refunded.
Payment
- Visa and Mastercard, processed securely by Tyl by NatWest with 3D Secure.
- PayPal — your PayPal balance or a saved card or bank account.
- Clearpay, Klarna and Billie — pay later or in instalments, processed by Stripe.
- No surcharge on any payment method; refunds go back to the way you paid.
Spread the cost
-
-
- Businesses: pay in 30 days on invoice with Billie. Learn more
Choose at checkout. 18+, T&Cs apply, credit subject to status.
Return policy:
Item can be returned in its original condition for a full refund within 14 days of receipt, with a free tracked Royal Mail return label.
Read full return policy
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