BC318AAE

Services and Support on Red Hat Enterprise Linux.

HP Services professionals focus on your specific needs, relying on our industry-standard technical expertise as well as our global capabilities to deliver the level of adaptability you require. Our close partnership with Red Hat and application providers bring innovative, industry-leading solutions to resolve your ever-changing IT challenges. HP's flexible Support Services, worldwide network of service partnerships, management tools, and education services give you more choices for designing and deploying a solution that addresses your unique needs.

Software Technical Support services.

HP software support services help you improve the performance and availability of Red Hat Enterprise Linux software. Convenient HP Care Pack Services packages give your IT team direct access to experienced HP Response Center engineers, for reliable advice on issues such as software features and use, problem diagnosis and resolution, and software-defect identification.

Features include:

- Telephone problem diagnosis and support.
- Speedy access to technical resources.
- Software operational support.
- Installation advisory support.
- Remote access for problem investigation.
- Problem isolation.
- Problem analysis and resolution.
- Escalation management.
- Three levels of engineering support.
- Third level engineering support from Red Hat, if required.
- 9x5 or 24x7 coverage window.
- Maximum 2-hour response.
- Electronic software information.

Integrated hardware and software support services.

HP Support Plus 24 delivers comprehensive, multi-vendor hardware and software services for Red Hat Linux environments. Working with your IT team, HP Services engineers deliver four-hour response onsite hardware support and over-the-phone software support 24x7x365. Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.

For more information, visit the Red Hat Enterprise Linux Services section of Operating System Services.

HP Renewal Process.

Customers who have purchased Linux subscriptions and support directly from HP, will automatically be notified 90-120 days prior to contract expiration to renew their services. Once the services have been renewed, the customer will be sent renewed entitlements to their Red Hat Enterprise Linux subscriptions, a letter confirming support has been renewed, and instructions for obtaining support.

Customers who have purchased Linux subscriptions and support via a channel partner should be approached by their channel partner to renew Linux subscriptions and support. If a customer has a question about their renewal, they should contact their TS sales representative or channel partner.